Two Sessions to Choose From:
Morning 8:30-11:30am
Afternoon 1-4pm
In this action packed half-day workshop, you'll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
Bill Drury began his career with the Zig Ziglar Corporation and is touted as one of the most effective and entertaining speakers in the industry.
Subject matter to be covered:
> Get ready for turbulent change
> How to stay motivated
> Why do customers leave companies?
> Build company-wide urgency and focus
> See an immediate 5% increase in customer loyalty
> Make a great first impression
> Build and maintain a positive attitude
> Communicate respect to every customer
> Remember and use customer names
> Personalize your service!
> Listen effectively
> Turn irate customers into your best customers
> Handle the ten most difficult people successfully
> Facebook, Twitter and protecting your online reputation
> Overcome stress and burnout
> Eliminate the word "just" -- take pride in your job!
Tuesday May 22, 2018
8:30 AM - 4:00 PM CDT
Two Sessions to Choose From:
Morning 8:30-11:30am
Afternoon 1-4pm
Empress Event Center, Downtown Fort Scott, 7 N. Main St.
Parking in both front and back entrances
Register by 5/15 for $109/person, discount for 5 or more $99/person
After 5/15 $129/person, discount for 5 or more $119/person
Lindsay Madison, 620-223-3566
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Printed courtesy of www.fortscott.com – Contact the Fort Scott Area Chamber of Commerce for more information.
231 E. Wall Street, Fort Scott, KS 66701 – (620) 223-3566 – information@fortscott.com