• Communication SVC Operator

    Mercy Hospital
    Job Description

    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Operates switchboard.
    1.1. Relays incoming calls and messages promptly, courteously, and efficiently.
    1.2. Places long distance calls for various departments within five minutes of request.
    1.3. Provides telephone numbers accurately.

    Operates paging systems.
    2.1. Operates visual, audible, and telephone paging systems to contact personnel and relay messages accurately.
    2.2. Keeps accurate record of doctors and personnel on call.
    2.3. Announces appropriate codes immediately upon notification.

    Performs admitting, outpatient registration, and cashier functions when Business Office is closed.
    3.1. Admits patients within (30) minutes.
    3.1.1. Elicits appropriate information from patient or family members as required for admission.
    3.1.2. Obtains appropriate insurance information.
    3.1.3. Collects appropriate charges.
    3.2. Respects patients in regard to the Patients' Bill of Rights.

    Responsible for monitoring equipment.
    4.1. Monitors the various alarm systems and notifies appropriate personnel within five minutes of the alarm.
    4.2. Maintains entrance security in Urgent Care Area.

    Complies with continuing education requirements.
    5.1. Assumes responsibility for continuing growth and education.
    5.2. Attends mandatory in-services as required by health center policy.
    5.3. Attends 75% of departmental meetings.

    Performs miscellaneous job functions as assigned. 



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    • High school diploma or equivalent.
    • Good communications skills, must be able to read and understand directions. Typing/computer skills essential.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

    Click HERE to apply. 

    Contact Information