Join us for a half-day workshop on Effective Leadership for First Line Managers and Supervisors: How to Build Engagement, Reduce Conflict and Increase Cooperation
In this action packed half-day workshop, you'll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
Bill Drury began his career with the Zig Ziglar Corporation and is touted as one of the most effective and entertaining speakers in the industry.
Subject matter to be covered:
> Get ready for turbulent change
> How to stay motivated
> Why do customers leave companies?
> Build company-wide urgency and focus
> See an immediate 5% increase in customer loyalty
> Make a great first impression
> Build and maintain a positive attitude
> Communicate respect to every customer
> Remember and use customer names
> Personalize your service!
> Listen effectively
> Turn irate customers into your best customers
> Handle the ten most difficult people successfully
> Facebook, Twitter and protecting your online reputation
> Overcome stress and burnout
> Eliminate the word "just" -- take pride in your job!
Your presenter is BILL DRURY...is a nationally recognized management consultant, author and speaker. As National Training Consultant for the Zig Ziglar Corporation, he delivered over 300 keynotes, workshops or presentations. Over 400 of the Fortune 500 companies have given Bill rave reviews. He has proven to be one of the most effective and entertaining speakers in the industry. He is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.
(This is a follow-up "Team 2.0" workshop to the session the FS Chamber hosted last year, "A Passion for Service"; however, you do not have to have attended last year's to attend this seminar.)
Tuesday Jun 4, 2019
8:00 AM - 12:00 PM CDT
Tuesday, June 4th, 8am to noon
Empress Event Center, Downtown Fort Scott, 7 N. Main St.
Parking in both front and back entrances
Register by 5/28 for $149/person, discount for 5 or more $129/person
After 5/28 $169/person, discount for 5 or more $149/person
Lindsay Madison, 620-223-3566
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Printed courtesy of www.fortscott.com – Contact the Fort Scott Area Chamber of Commerce for more information.
231 E. Wall Street, Fort Scott, KS 66701 – (620) 223-3566 – information@fortscott.com