Passion for Service Seminar by Bill Drury Seminars
Two Sessions to Choose From:
In this action packed half-day workshop, you'll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
Bill Drury began his career with the Zig Ziglar Corporation and is touted as one of the most effective and entertaining speakers in the industry.
Subject matter to be covered:
> Get ready for turbulent change
> How to stay motivated
> Why do customers leave companies?
> Build company-wide urgency and focus
> See an immediate 5% increase in customer loyalty
> Make a great first impression
> Build and maintain a positive attitude
> Communicate respect to every customer
> Remember and use customer names
> Personalize your service!
> Listen effectively
> Turn irate customers into your best customers
> Handle the ten most difficult people successfully
> Facebook, Twitter and protecting your online reputation
> Overcome stress and burnout
> Eliminate the word "just" -- take pride in your job!