Effective Leadership Seminar by Bill Drury Seminars
Join us for a half-day workshop on Effective Leadership for First Line Managers and Supervisors: How to Build Engagement, Reduce Conflict and Increase Cooperation
Here are the shocking facts:FACT: The #1 skill employers desire from MBA graduates is "their ability to lead teams and work in teams."
FACT: One of the top reasons employees leave companies is because they can't work with their boss or manager.
FACT: (According to a national Gallup Poll of 80,000 workers) 52% of employees have a perpetual case of the Mondays - they're present but not engaged or excited about their jobs.
FACT: Actively disengaged employees cost companies up to $550 billion in annually lost productivity.
- 21st Century team challenges
- Creating vision
- Building trust- the glue of good team relationships
- Energize hard work
- Take initiative
- Solve problems together
- Giving the gift of honor - mutual respect
- Take charge of your attitude even when you're having a bad day
- Recharge the enthusiasm, fun and laughter
- Improve communication
- Effective listening skills
- Managing Conflict with Tact and Skill
- Overcome stress and burnout
- The 29 most important words for great teamwork
HOW TO HANDLE THE 10 MOST DIFFICULT CO-WORKERS
- Grumblers, whiners and complainers
- Arrogant superstars
- Control Freaks
- No shows or constantly late
- Angry or abusive - short tempered hotheads
- Silent non-communicators
- Lazy, irresponsible
In this action packed half-day workshop, you'll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
Bill Drury began his career with the Zig Ziglar Corporation and is touted as one of the most effective and entertaining speakers in the industry.
Subject matter to be covered:
> Get ready for turbulent change
> How to stay motivated
> Why do customers leave companies?
> Build company-wide urgency and focus
> See an immediate 5% increase in customer loyalty
> Make a great first impression
> Build and maintain a positive attitude
> Communicate respect to every customer
> Remember and use customer names
> Personalize your service!
> Listen effectively
> Turn irate customers into your best customers
> Handle the ten most difficult people successfully
> Facebook, Twitter and protecting your online reputation
> Overcome stress and burnout
> Eliminate the word "just" -- take pride in your job!
Your presenter is BILL DRURY...is a nationally recognized management consultant, author and speaker. As National Training Consultant for the Zig Ziglar Corporation, he delivered over 300 keynotes, workshops or presentations. Over 400 of the Fortune 500 companies have given Bill rave reviews. He has proven to be one of the most effective and entertaining speakers in the industry. He is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.
(This is a follow-up "Team 2.0" workshop to the session the FS Chamber hosted last year, "A Passion for Service"; however, you do not have to have attended last year's to attend this seminar.)