Elevate the Customer Experience: Customer Service Workshop

ELEVATE THE CUSTOMER EXPERIENCE
Hospitality & Customer Service Training with Tim Norrell of Passion Hospitality

Great customer service isn’t just for the hospitality industry—it matters everywhere customers walk through the door!

The Fort Scott Area Chamber of Commerce invites business owners, managers and frontline employees to an engaging and practical workshop presented by Tim Norrell, founder of Passion Hospitality.

With the holiday shopping season approaching, this workshop is especially timely for retailers and other customer-facing businesses. Tim will share practical strategies for turning everyday interactions into memorable experiences that make customers, clients and visitors feel seen, valued and appreciated—and give them more reasons to return!

WHO SHOULD ATTEND?

• Retail stores, boutiques and specialty shops
• Downtown merchants and other local retailers
• Restaurants, coffee shops and food-service businesses
• Hotels, lodging properties and event venues
• Attractions and tourism-related organizations
• Salons, spas and personal-service businesses
• Banks, insurance agencies and professional offices
• Healthcare and service providers
• Nonprofits and community organizations
• Anyone who serves customers, clients or visitors

BRING YOUR TEAM!

Customer experience is strongest when the entire team is on board. Owners and managers are encouraged to attend alongside the employees who interact with customers every day.

Chamber Members:
$29 for the first attendee
$20 for each additional attendee from the same business

Non-Members:
$39 for the first attendee
$30 for each additional attendee from the same business

EVENT DETAILS

Tuesday, October 20, 2026
8:30–10:00 a.m.

Empress Event Center
7 N. Main St.
Fort Scott, Kansas

Light refreshments will be provided.

REGISTER BY 1 P.M. MONDAY, OCTOBER 19.

Register online here at fortscott.com or call the Fort Scott Area Chamber of Commerce at 620-223-3566.

Hosted by the Fort Scott Area Chamber of Commerce with support from Network Kansas.

Invest in your team. Elevate the customer experience. Give customers another reason to come back!

Presented by Passion Hospitality, Tim Norrell

Any and all are invited and welcome to attend!  This will be particularly beneficial for any front facing employees dealing with customers and visitors.